Please note that our Client Money Protection is provided by Propertymark CMP. Please click to view our Client Money Protection Certificate here.
Independent redress is provided by the TPOs (The Property Ombudsman).
The rules for handling client money via the Propertymark CMP are detailed in the links below.
This is paid calendar monthly and your rent day each month will be the date your tenancy starts. You should ensure your payment is clear with us by the required date each month.
This will be the equivalent of one month’s rent and is paid to us together with your first month’s rent, to be clear with us on or before the day your tenancy begins.
If you, as the tenant, make a request to change the tenancy during the course of the agreement you will be charged £50 including VAT. This covers Miles and Son drawing up the required paperwork, sending it to both parties for signing and then supplying copies to the same.
If you ask to end your agreement before the end of a fixed term (and your landlord agrees) you will be charged £50 including VAT. This covers the cost of Miles and Son drawing up the Declaration of Surrender of Tenancy, sending it to both parties for signing then providing copies to the same.
Tenants are liable for council tax, electricity, gas, oil, water rates, contents insurance, television and telephone charges for usage of their services. Tenants are responsible for reading meters and for all final bills.
(a) In the event you lose a key or security device you will be responsible for the cost of having it replaced. This will be limited to the cost of the new key(s) being cut or the replacement security device ordered.
(b) If you are more than 14 days late with your rent interest of 3% above the Bank of England base rate per day will be added to your arrears from day 15 onwards until full payment is received. 14 days of interest will also be added retrospectively.
Please note that a sample copy of a tenancy agreement is available on request, once you have applied to rent a property through us. If there is anything you are unsure of please do not hesitate to call us or pop into the office.
Application process: Upon receipt of the completed application forms, identification and documents for the Right to Rent checks we will mark the property as ‘Let Agreed – subject to referencing’. Please note that we will not accept applications from anyone on more than one property at a time, under any circumstances. Miles and Son will will begin sending for your references. As soon as all the references have been returned to us they will be sent to the owners together with a copy of your application form. They will then decide whether they are happy to accept you as a tenant and, once we have been advised of their decision, you will be informed as quickly as possible. Assuming you are accepted a start date for the tenancy will be agreed. A tenancy agreement will then be drawn up and sent to both parties for signing.
References: The names and addresses of at least three references will be required. At least one reference must be from your current landlord and employer and one from a person of professional standing. A second landlord’s reference will be collected if you have been renting your current property less than six months. If you have been at your current employment less than two years we may also request a reference from a previous employer. If you are self employed we will require a reference from your accountant. Please note that under no circumstances can we collect bank or mortgage references, if these are requested by the landlord they must be collected by the tenant and forwarded to us. Please note it is the applicant’s responsibility to ensure that references are forthcoming to Miles and Son. Any delay in receiving these references may affect the start date of any proposed tenancy.
One Month’s Rent in Advance: In ALL cases, one month’s rent must be paid and cleared on or before the start date of the tenancy agreement. All future payments must be made to Miles and Son (or in some cases the landlord) by monthly Standing Order payments on or before the date indicated in the tenancy agreement.
Damages Deposit: A Damages Deposit of one month’s rent is required towards liability of the Tenant referred to in the agreement. This must be paid and cleared with us on or before the day the tenancy commences. If damages occur due to the tenant, which exceed the damages deposit, the tenant shall upon request, immediately pay a further sum to restore it to the amount specified. The deposit will be fully refunded (by cheque or bank transfer) at the end of the tenancy (in line with current deposit legislation) if the owner is satisfied that there is nothing to be deducted after the final inspection of the property. A forwarding address should be provided.
Liability of Bills: Tenants are liable for council tax, electricity, gas, oil, water rates, contents insurance, television and telephone charges for usage of their services. Tenants are responsible for reading meters and for all final bills.
Pets: Pets may be only be kept in a property providing written permission from the owner has been granted.
Notice to Vacate: All Assured Shorthold Tenancies by law are subject to a minimum of two months notice in writing by the landlord and a minimum of one months notice in writing (from a rent day) by the tenant. Please note that your agreement will not permit you to give notice at least until the initial fixed term period has ended.
Inventories: If an inventory has been supplied by the landlord, then a copy of this will be given to the Tenant and must be thoroughly checked and returned to Miles and Son within 48 hours of entry. Any damage or imperfections on entry should be noted on this. On departure, the Tenant should check again all items stated are in the property and advise Miles and Son of any damage. If it is not returned within this time then we will assume that you are in complete agreement with the contents of the inventory. The Property should be left in the same condition (taking into account fair wear and tear) as it was at the outset of the tenancy.
Responsibility to pay Rent: Under an Assured Shorthold Tenancy the Tenant has the responsibility for payment of rent for the full term. If therefore, you wish to vacate the premises prior to the end of the term (subject to the landlord agreeing to this), you will be responsible for payment of the rent and all bills for the balance of the term.