Please note that our Client Money Protection is provided by Propertymark CMP. Please click to view our Client Money Protection Certificate here.
Independent redress is provided by the TPOs (The Property Ombudsman).
The rules for handling client money via the Propertymark CMP are detailed in the links below.
Propertymark CMP Information for clients
Propertymark CMP Claim Information
The list below, effective immediately, has been drawn up to reflect the changes brought about by the Tenant Fees Act, which came into force on 1st June 2019, and the Renters’ Rights Act 2025 coming into force on 1st May 2026.
This is paid per calendar month and your rent day each month will be the date your tenancy starts. You should ensure your payment is clear with us by the required date each month. That the first months’ rent will be payable upon signing of the assured periodic tenancy agreement by all parties.
(a) In the event you lose a key or security device you will be responsible for the cost of having it replaced. This will be limited to the cost of the new key being cut or the replacement security device ordered.
(b) If you are more than 14 days late with your rent, interest of 3% above the Bank of England base rate per day, will be added to your arrears from day 15 onwards until full payment is received. 14 days of interest will also be added retrospectively
This will be the equivalent of one month’s rent, to be cleared and with us before your tenancy begins.
If you, as the tenant, make a request to change the tenancy during the course of the agreement you will be charged £50 plus VAT (£60). This covers Miles and Son drawing up the required paperwork, sending it to both parties for signing and then supplying copies to the same. This is a permitted charge to the tenancy.
Unless otherwise stated in the agreement you will be required to pay the utility bills (gas, electricity and water/sewerage), the council tax, communication charges (e.g. broadband and telephone bills) and the TV Licence for the entire duration of the tenancy.
(a) In the event you lose a key or security device you will be responsible for the cost of having it replaced. This will be limited to the cost of the new key being cut or the replacement security device ordered.
(b) If you are more than 14 days late with your rent, interest of 3% above the Bank of England base rate per day, will be added to your arrears from day 15 onwards until full payment is received. 14 days of interest will also be added retrospectively.
Please note that a sample copy of a tenancy agreement is available on request, once you have applied to rent a property through us. If there is anything you are unsure of please do not hesitate to call us or pop into the office.
Application process: Upon receipt of the completed application forms, identification and documents for the Right to Rent checks we will mark the property as ‘Let Agreed – subject to referencing’. Please note that we will not accept applications from anyone on more than one property at a time, under any circumstances. Miles and Son will will begin sending for your references. As soon as all the references have been returned to us they will be sent to the owners together with a copy of your application form. They will then decide whether they are happy to accept you as a tenant and, once we have been advised of their decision, you will be informed as quickly as possible. Assuming you are accepted a start date for the tenancy will be agreed. A tenancy agreement will then be drawn up and sent to both parties for signing.
References: The names and addresses of at least three references will be required. At least one reference must be from your current landlord and employer and one from a person of professional standing. A second landlord’s reference will be collected if you have been renting your current property less than six months. If you have been at your current employment less than two years we may also request a reference from a previous employer. If you are self employed we will require a reference from your accountant. Please note that under no circumstances can we collect bank or mortgage references, if these are requested by the landlord they must be collected by the tenant and forwarded to us. Please note it is the applicant’s responsibility to ensure that references are forthcoming to Miles and Son. Any delay in receiving these references may affect the start date of any proposed tenancy.
FIRST MONTH’S RENT IS NOT PAYABLE UNTIL TENANCY SIGNED UNDER THE RENTERS’ RIGHTS ACT 2025
In ALL cases, one month’s rent is payable once the assured periodic tenancy has been signed by all parties. All future payments must be made to Miles and Son (or in some cases the landlord) by monthly Standing Order payments on or before the date indicated in the tenancy agreement.
Damages Deposit: A Damages Deposit of one month’s rent is required towards liability of the Tenant referred to in the agreement. This will be the equivalent of one month’s rent, to be cleared and with us before your tenancy begins. If damages occur due to the tenant, which exceed the damages deposit, the tenant shall upon request, immediately pay a further sum to restore it to the amount specified. The deposit will be fully refunded (by cheque or bank transfer) at the end of the tenancy (in line with current deposit legislation) if the owner is satisfied that there is nothing to be deducted after the final inspection of the property. A forwarding address should be provided.
Pets: A landlord may not unreasonably refuse a request from a tenant to keep a pet. Landlords must respond to pet requests within 28 days. If a super landlord (such as a freeholder) does not allow pets, and they will not give permission when asked, this is a reasonable basis to not allow a pet. In other cases, it will be for the landlord to show that the request was unreasonable.
Notice to Vacate: All assured periodic tenancies by law are subject to a minimum of four months’ notice in writing by the landlord, if they want to move in or sell the property. However, they won’t be able to do this during the first 12 months of the tenancy. A tenant can end a tenancy at any point by serving a two month notice in writing on the landlord. If there are joint tenants, then notice by one will be effective for all tenants.
Inventories: If an inventory has been supplied by the landlord, then a copy of this will be given to the Tenant and must be thoroughly checked and returned to Miles and Son within 48 hours of entry. Any damage or imperfections on entry should be noted on this. On departure, the Tenant should check again all items stated are in the property and advise Miles and Son of any damage. If it is not returned within this time then we will assume that you are in complete agreement with the contents of the inventory. The Property should be left in the same condition (taking into account fair wear and tear) as it was at the outset of the tenancy.
Responsibility to pay Rent: Under an Assured Periodic Tenancy the Tenant has the responsibility for payment of rent for the Rent Period. If therefore, you wish to vacate the premises you can serve a two month notice in writing to the landlord.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
The Property Ombudsman
admin@tpos.co.uk
01722 333 306
www.tpos.co.uk
Make a Complaint – The Property Ombudsman (tpos.co.uk)
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.